You've got questions?? We have the answers!
Ordering online seems easy enough but we all have questions that need answering. All of us here at JAK's Essentials are always here to answer any questions and or concerns you may have. We love and encourage feedback and input on what can be even better. We dedicate this section to answer our most commonly asked questions on this page for easy reference.
Refund and Return Policy:
Although we always strive for excellence and quality, there are times when a customer isn't quite happy or satisfied with a product. In that event here are the options we provide:
Refunds: Refunds will only be issued IF the product is defective. Defective meaning that there was an error on our part such as incorrect item, fragrance, or shipping damages. If you receive a defective product please email us immediately with pictures included. Once we have received the email and pictures you will receive a confirmation email with refund information. IF the product(s) have been used or appear to have been used no refund will be given. We do not issue refunds for products purchased that have been used. These are personal care items and using a product causes contamination.
Returns: All returns must be approved. If you purchased a product at an event or booth you may exchange that item before the end of that event as long as it has not been used.
Shipping: When placing your order we try to make sure you receive it in the fastest safest way possible. We ask that you allow 24-48 hours for us to process your order. Once your order has been processed please allow 5-7 business days to receive your order.
Wholesale or Large Orders: For all of our business customers placing bulk/large orders please call or email Tamara Brown directly for wholesale or bulk pricing. Tamara Brown can be reached by phone: 803-206-2098 or by email: firstname.lastname@example.org
Does any of your products cure certain skin conditions? We are not doctors or professionals so we can not make any medical claims to what can be cured. What do however recommend products to use on skin conditions to aid in the fight against them. For example: we have hundreds of customers who are affected by eczema. We recommend the use of our Baby Butter for children who suffer from eczema and for teens and adults we recommend our Foaming Sugar Scrub to be used in conjunction with our All Natural Body Butter.
How does your four step facial care work and when should I see results? Our four step facial care system is designed to give the face and neck a deep clean while providing essential nutrients for a more supple and smooth look and feel. Results will vary from person to person and because we are not health care professionals we can not make any medical claims. We do use ingredients that are known to draw out toxins, reduce redness and excess oils, cleans deep down in the pores, and brighten the complexion for an even skin tone.
Can I find your products locally? We are located in West Columbia, SC. Although we are in one location we will gladly ship it to you. Global shipping is also an option. Our address is 114 State Street, West Columbia, SC 29169.
Are all of your products handmade? Absolutely! Tamara Brown (owner) hand makes each and every product each and every-time ensuring that each batch is 100% up to our highest quality and standard. Any products that we may carry in the future from other companies must be handcrafted and meet our standards of quality, expectations, & must be 100% all natural and or organic.
My skin is super sensitive, will this cause me any skin irritation? Unless you are allergic to an ingredient, our products are formulated specifically with sensitive skin in mind. We will never use parabens, dyes, propylene, mineral oil, formaldehyde, sulfates, or detergents. We use essential oils for their healing properties and fragrance. Our fragrances are all derived from essential oil blends to mimic common fragrances such as baby powder and sweet pea to name a few.
Why is sodium hydroxide listed in your ingredients? Is there lye in your soap? In order to make soap lye is used. You can not have soap without lye. The chemical reaction of soap making, the saponification process, is complete, the lye and oil molecules have merged together and chemically morphed into soap and glycerin. Because we take special care to ensure that our soap is made properly the lye is used up in the saponification cycle which turned all the oils into soap. No lye is present in the finished product. ALL soaps are made with lye if not they are not soaps but are detergents. If you read the ingredients on a bar of soap and they have words such as sodium cocoate, or sodium olivate, well guess what! Those are just the names of the oils after being mixed with sodium hydroxide! We know that the term lye and sodium hydroxide is pretty scary but that's why we are here to educate and help you have a better understanding of what is going on your body.
I would love to try your products but I am allergic to a certain ingredient is there an alternative? Of course!!!! Like our slogan states we love ALL skin from birth. If there is a particular ingredient that you are allergic to please send us an email or give us a call to explain your situation and we will customize your product without that ingredient. Please note that your customized product will have a product label but not a signature ingredient label. We will however send the ingredient list along with your order so that you will know it was customized to your request. There will be no exchanges, returns, or refunds on custom orders.
I purchased a workshop or class but cannot attend, what do I do? We know life happens, so in the event that you have registered for one of our classes or workshops and cannot attend, we will gladly give you a credit to attend one of our other courses as we will offer them quite often so picking a new date and time is just a matter of letting us know either by email or phone.